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Responsible Gameplay Policy | LuckyGold.Fish

LuckyGold.Fish
Responsible Social Gameplay Policy

Version: 1.0

Last Updated Date: May 15, 2024

LuckyGold.Fish is dedicated to safeguarding our users and advocating for responsible social gaming as part of our commitment to customer care and social accountability.

We recognize that fostering a positive experience on our platform is a shared duty between us and you, our users. It is crucial for you to remain aware of the potential risks that can come with online gameplay if control is not maintained. We highly encourage you to utilize the responsible social gameplay information below, which is readily available to you.

In our pursuit of ensuring that your gaming experience remains both enjoyable and affordable, we actively endorse responsible social gameplay. We have implemented various measures to support users who wish to regulate their gaming activities. We also retain the right to enforce these measures independently if we, at our sole discretion, deem it necessary.

  1. INTRODUCTION

    1. This Responsible Social Gameplay Policy (RSG Policy) outlines the control tools, information, and resources accessible to registered members of LuckyGold.Fish.
    2. This RSG Policy is an integral part of the LuckyGold.Fish Terms and Conditions. Any terms defined in the Terms of Service retain their meanings in this RSG Policy.
    3. We reserve the right to revise the RSG Policy at any point. Any modifications will be published on the Platform and will take effect, and thus be binding, immediately upon publication.
    4. If we make changes to this RSG Policy that restrict your current rights or otherwise negatively affect you, we will inform you on your next visit to the Platform. You will need to accept the revised RSG Policy in order to continue using the Platform and play any Games. Should you disagree with the revised RSG Policy, you must cease using the Platform.

  2. LUCKYGOLD.FISH RSG PROGRAM

    1. The LuckyGold.Fish Responsible Social Gaming Program (RSG Program) is anchored in our core principles of equipping our users with the support needed to:
      1. Make well-informed choices during gameplay
      2. Prevent problematic gameplay behaviors on our platform.
    2. The RSG Program is crafted to cater to individuals at any stage of their gaming journey, from sign-up to redemption, and covers all levels of player engagement. To achieve this, the RSG Program provides educational materials, control mechanisms, and access to external professional support when necessary.
    3. LuckyGold.Fish acknowledges that maintaining a fun and affordable gaming experience is a shared responsibility, ultimately resting on the player's decision to participate. We offer neither counseling services nor do we monitor user behavior. Our emphasis is on providing tools for self-regulation and promoting informed and educated gaming choices.
    4. LuckyGold.Fish has staff available to help you with your gameplay activities. Our team members are encouraged and equipped to proactively offer information and control tools.

  3. RSG ACCESS CONTROL TOOLS

    The access control options listed below can be utilized if your gaming activity has become problematic or if there's a risk of it happening (refer to “Understanding Problem Gameplay” in section 6.4).

    1. Taking a Break - This option can be accessed by contacting customer support. It allows you to take a temporary break from playing. During this period, your account will be inaccessible to you.
      1. Available durations for this break are 1 day, 3 days, 7 days, 14 days, or 30 days.
      2. Reactivating your account is not possible until the selected break duration has ended.
    2. Self-Exclusion - This option, also accessible by contacting customer support, permits you to suspend your account for a more extended period. During this time-frame, your account will be inaccessible.
      1. Available durations for self-exclusion are 6 months, 1 year, 3 years, 5 years, or indefinitely.
      2. If we verify your account to our satisfaction, reasonable efforts will be made to redeem any remaining prizes, provided they meet any playthrough requirements and/or redemption thresholds.
      3. You will be unsubscribed from our marketing communications.
      4. Reactivating your account will not be possible until the chosen self-exclusion period is complete.
      5. For defined self-exclusions, your account will automatically be reactivated once the specified period has ended.
      6. For indefinite self-exclusions, at least 6 months must pass before reactivation is considered.
      7. Additionally, a 7-day cooling-off period will apply before an indefinitely self-excluded account can be reactivated.
    3. Permanent Account Closure - To permanently close your account, please contact customer support.
      1. Should you decide to permanently close your account, you must contact customer support, requesting “Permanent Account Closure” and explaining the reason.
      2. It’s important to understand that unlike indefinite self-exclusion, permanent account closure is irreversible and the account cannot be reactivated.
      3. You must provide a “confirmation of understanding” to finalize the permanent closure of your account.

  4. SELF-ASSESSMENT

    If you believe your digital gameplay or someone else's is becoming problematic, it may be helpful to review the self-assessment questions available here.

  1. SUPPORT ORGANIZATIONS

    If your gameplay might have, or is at risk of having, a negative effect on your mental health, finances, or relationships with friends or family, we advise you to contact the following help and support organizations:

    1. Counseling

      Gaming Addicts Anonymous (GAA) is a community of individuals who support each other in overcoming issues arising from excessive gaming.

    2. Credit Counseling
      1. Financial Counseling Association of America (FCAA) is a professional body of financial counseling agencies that help consumers with a wide range of financial counseling services, including debt management plans for repaying unsecured debts.
      2. National Foundation for Credit Counseling (NFCC) is one of the longest-standing networks of non-profit financial counseling agencies. The NFCC assists people in managing their debt and planning for a more secure financial future.
    3. Please note that these organizations are independent support services and are NOT associated with LuckyGold.Fish in any manner. They do NOT offer customer support or handle dispute resolutions related to LuckyGold.Fish. If you need to discuss any issues or complaints concerning your account, please contact customer support.

  2. EDUCATIONAL INFORMATION ON RESPONSIBLE SOCIAL GAMEPLAY

    1. Principles of Gameplay
      1. Randomness: It is essential to note that the results of each game round are entirely unpredictable. Every outcome is independent and cannot be forecasted based on previous or forthcoming results.
      2. Return to Player (RTP): This number represents the average return on the winnings and prizes slot-type game over its lifetime. e.g., if a slot type has a 9% advantage, then the average RTP will be 91%.
      3. Advantage: Any game that is casino-type is designed to have a slight advantage which favors the operator.
    2. Common Misconceptions
      1. "I'm bound to win soon" - You can't predict when you'll win. The results are entirely random.
      2. "I know I'll win as long as I have my lucky charm/pre-game routine" - Even though these may add to the fun, they don't influence your odds. Results are random.
      3. "Playing longer increases my chances of winning" - The duration of play doesn’t affect your winning chances. Results remain random.
      4. "These games are manipulated" - The Random Number Generator (RNG) used in all LuckyGold.Fish games operates to ensure outcomes are as fair and unpredictable as possible. Players can feel reassured that the games are designed to provide a fair experience, with outcomes that are not predetermined.

    3. Safe Gameplay Tips
      1. Refrain from playing when you are feeling upset or emotional.
      2. Take regular breaks during your playing sessions.
      3. Do not engage in gameplay while intoxicated/under the influence.
      4. Remember that gameplay is meant to be a form of entertainment; it should not be treated as a primary income source or a means to escape reality.
      5. Spend only what you can comfortably afford.
      6. Establish a budget and adhere to it.
      7. Set a specific time limit for playing ahead of time.
      8. Make sure to understand how the games work before you play, and keep in mind that outcomes are based on random chance.
      9. Ensure that your playing does not interfere with your job, relationships, health, or other commitments.
    4. Understanding Problem Gameplay
      1. Financial Impact
        1. Struggling to pay bills
        2. Borrowing funds to cover daily expenses
        3. Facing eviction or loss of residence
        4. Repossession of vehicle and personal belongings
      2. Family Impact
        1. Experiencing a tense home atmosphere
        2. Missing out on family events and social gatherings
        3. Increasing emotional distance and disconnection among family members
      3. Employment Impact
        1. Absenteeism from the workplace
        2. Decrease in work performance and efficiency
        3. Job termination (risk of or actual)
      4. Health Impact
        1. Heightened anxiety
        2. Onset of depressive symptoms
        3. Social withdrawal
        4. Elevation of stress levels
      5. Recognizing the Warning Signs
        1. Spending beyond financial capacity
        2. Financial struggles due to excessive expenditure
        3. Skipping work to continue playing
        4. Frustration on days without gaming
        5. Increasing play time to achieve the same level of excitement
        6. Using gameplay as an escape from real-life tensions
        7. Deceiving others about time or money spent on gameplay
        8. Concealing gaming habits from close ones
        9. Prioritizing gaming over family, friends, or other interests
        10. Engaging in dishonest behaviors such as lying, borrowing, or stealing to fund gameplay
        11. Experiencing depressive or suicidal thoughts during or after gaming sessions

  3. PLAYER PROTECTION POLICY

    1. Safeguarding Individuals at Risk
      1. Personal Responsibility: Ensure that choosing to engage on our platform is a decision made independently and is your personal responsibility.
      2. Avoid Playing If:
        1. You are undergoing treatment or recovery for addiction or dependency.
        2. You are under the influence of alcohol or other substances.
        3. You are facing financial troubles or have undergone a recent traumatic event.
        4. You are unsure of how to play the games.
        5. You have mental health issues, cognitive impairments, or any brain injuries.

    2. Minor Protection
      1. Identity Confirmation: Our platform, LuckyGold.Fish, employs identity verification processes to reduce and prevent the participation of underage individuals.

      2. Restricting Access for Minors: If you share your device (phone, tablet, laptop, or computer) with anyone below the legal age for online gaming, consider using the following third-party services to limit their access:
        1. NetNanny.com - Filtering software designed to protect children from inappropriate online content.
        2. CYBERsitter.com - Filtering software that allows parents to customize and block specific sites.